MoneyLion

I experienced fraud on my MoneyLion account, but Pathward, who are partners with MoneyLion, are supposed to be investigating. I had a $1,000 transaction that supposedly took place at Walmart on either June 8th or June 10th.

Their statements mention one date, but the Advocacy Department gave me another. Regardless, I didn't make that transaction. The card was supposed to have been closed, because an hour before that transaction was made, there was an attempt at a Bank of America ATM. The Bank of America ATM declined the card and shut it down, recognizing it as fraud.

Yet, Pathward/MoneyLion did not close the card as they were supposed to. They allowed the same transaction to be made at a Walmart 1 hour later and they keep denying the dispute. They refuse to comment on the fact that Bank of America sent a notification to shut the card down due to too many attempts using the wrong pin number. An hour or two later, the same transaction was made after my card was supposedly closed.

This was an unauthorized transaction and the Advocacy Department refuses to refund me. They also won't allow me to file disputes for packages that I purchased but did not receive. They filed these disputes as unauthorized transactions and refuse to allow me to dispute them, even though they are in the wrong. I did not receive these items.

They even sent a check worth $347 to the wrong address. Pathward/MoneyLion said it would take 4-8 weeks to investigate, despite acknowledging that they sent the check to the wrong address. They refuse to refund me for this check that I didn't receive. All in all, they owe me.

I have provided information that should result in them crediting me. This includes the Bank of America decline, which shut down my card, but they reopened the card and allowed the same transaction that BoA had declined. These items they would not allow me to dispute were not received, even after I filed a police report. They owe me $2,200 in total.

Here are the transactions: On 6/7, an item worth $63.11 was not received. On 6/7, another item worth $87.44 was not received. On 6/9, an item worth $43.60 was not received. On 6/8, an item worth $38.51 was not received.

On 6/6, a transaction worth $303 was unauthorized. Finally, on 6/9, an item worth $47.65 was not received.

Money lion is not organized at all. All they had to do is upgrade my email so I can get into my account but instead they want me to upload my ID and selfie every time I call them and wait 3-5days and this has been going on since 2023.I have uploaded my ID at least 10times.

And my account still is closed and I can't log in . Can't get any one in a higher department to help me. And on top of that I paid for the Wow roar and I had not even had a chance to get in the account so I feel like that they just took my money.

But everyday they are sending me emails for promotion and what's the use Right now I have to give money lion a0for stars. Until they fix my account as just upgrading my email address that is all I will give them more stars.

First, they have zero customer service. I called several of their numbers, and each one was an automated line.

I sent them an email, and it took them four days for them to respond with some generic line of bs, which did not help solve my problems.

Their system refuses to accept my residential address.

I have used a P.O. Box as my legal mailing address for 25 years, and they refuse to accept it as a legal address, that I pay a lot of money for. They also refuse to accept my residential address, even though it is the address on file with my bank. I tried entering a former residential address, and their system will not take that, neither.

Note that I do not have this problem with anyone else or anything else - they are the only ones!

They have my banking information.

What else do they need?

I have had nothing but adverse issues and adverse experiences with this company. Not someone I would recommend anyone do business with.

OK, so I am a disabled veteran. Before I had gotten my pension, I had struggled to make ends meet sometimes.

That being said, I had gotten a hold of MoneyLion and a couple of businesses that were similar, and I just ended up, keeping them even once I got financially stable because occasionally I will still need to borrow a few dollars. That being said, Ive been using MoneyLion for at least five years now. They only seem to have gotten worse. I cant tell you how many times Ive been hung up on laughed at put on hold or mute while the customer service member has another conversation.

They treat you like youre complete idiot. Anyways, I finally decided to switch my Social Security benefits over to MoneyLion as they kept on sending me promotional emails and notifications for about six months offering to up my Insta cash and I would immediately get an extra hundred dollars for signing up for direct deposit While waiting for my direct deposit to hit the MoneyLion bank. Well, its now about four months later, and after numerous calls there, theyve been disputing everything. I still received notifications and emails just until a couple of days ago when I got note that the promotion had ended lol But they would find every single excuse to tell me that didnt qualify for the money!

Now, this month is the first time Ive ever been late on a bill and Ill be honest they usually allow me at least $700 plus in Insta cash also, isnt it funny how when you are borrowing money, you get charged the turbo fees plus they try to get you to give them a tip three different times? Theyre completely ripping everyone off! Anyways, this last time that I called, they said that I didnt qualify simply because I hadnt paid my bill yet lol I told them to look back four or five years and Ive never been late. I told them specifically that I hadnt paid it because They hadnt paid me.

You cant advertise a certain price for a car in the dealership window and then when the customer comes in, charge them a completely different price! False advertisement 100% and if they record the telephone calls, then they surely have absolutely well every conversation! Theyve asked me for screenshots which I sent numerous times Ive sent them everything that they wanted, and they would always try to find a reason to not give me anything they didnt own up to anything that they promised! In fact, I get my Social Security check now three days later than I did with my last bank!

Yes, three days later! This is absolutely ridiculous. All that they do is rob people blind. And then they try to make you feel absolutely stupid.

And I dont care Ill be honest, the only time that I ever seem to actually get legitimate help was when the customer service agent was American. And normally, I would be hesitant about making a comment like that, but Ive had so many bad experiences with this place, and with the foreign employees that Im speaking freely and openly! Because its true! When I mention that I am a disabled combat veteran, and they literally laugh at me?

Yeah.

Definitely not a bank. I want to deal with.