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MoneyLion

MoneyLion

www.moneylion.com
What is your customer experience with MoneyLion?

MoneyLion Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • MoneyLion has 2.0 star rating based on 740 customer reviews. Consumers are mostly dissatisfied.

  • 10% of users would likely recommend MoneyLion to a friend or colleague.

  • Rating Distribution
  • Pros: At first glance it looks amazing until u join, First it looks very promissing, No pros.
    Cons: Trying to speak to a live person, Customer service, Lack of service.

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Media from reviews

MoneyLion - Horrible resolution services
MoneyLion - Horrible resolution services - Image 2MoneyLion - Horrible resolution services - Image 3MoneyLion - They lead you on lead on do you loans build up your credit? We’re not we not...MoneyLion - They lead you on lead on do you loans build up your credit? We’re... - Image 2MoneyLion - They lead you on lead on do you loans build up your credit? We’re... - Image 3MoneyLion - They lead you on lead on do you loans build up your credit? We’re... - Image 4
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Top MoneyLion Reviews

Positive Review

"Check on loan approval"

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No complaiint just trying to get a response on a loan approval or to have someone to call me back when they get a chance please I'm am looking forward to...

Critical Review

"Fraud"

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I closed my loan account and verified the account for depositing my funds, but they deposited into an account I haven't used in this app since 2022, and it's...

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Keleigh Oge

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cleveland, Ohio

Cannot login to acct

I cannot login. Says to reset my password and it wont go through. I cannot reach anyone by phone to help

View full review
Travis H Kko

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Moneylion refused to refund me after allowing $2200 of unauthorized and item never recifved transactionns

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I experienced fraud on my MoneyLion account, but Pathward, who are partners with MoneyLion, are supposed to be investigating. I had a $1,000 transaction that supposedly took place at Walmart on either June 8th or June 10th.

Their statements mention one date, but the Advocacy Department gave me another. Regardless, I didn't make that transaction. The card was supposed to have been closed, because an hour before that transaction was made, there was an attempt at a Bank of America ATM. The Bank of America ATM declined the card and shut it down, recognizing it as fraud.

Yet, Pathward/MoneyLion did not close the card as they were supposed to. They allowed the same transaction to be made at a Walmart 1 hour later and they keep denying the dispute. They refuse to comment on the fact that Bank of America sent a notification to shut the card down due to too many attempts using the wrong pin number. An hour or two later, the same transaction was made after my card was supposedly closed.

This was an unauthorized transaction and the Advocacy Department refuses to refund me. They also won't allow me to file disputes for packages that I purchased but did not receive. They filed these disputes as unauthorized transactions and refuse to allow me to dispute them, even though they are in the wrong. I did not receive these items.

They even sent a check worth $347 to the wrong address. Pathward/MoneyLion said it would take 4-8 weeks to investigate, despite acknowledging that they sent the check to the wrong address. They refuse to refund me for this check that I didn't receive. All in all, they owe me.

I have provided information that should result in them crediting me. This includes the Bank of America decline, which shut down my card, but they reopened the card and allowed the same transaction that BoA had declined. These items they would not allow me to dispute were not received, even after I filed a police report. They owe me $2,200 in total.

Here are the transactions: On 6/7, an item worth $63.11 was not received. On 6/7, another item worth $87.44 was not received. On 6/9, an item worth $43.60 was not received. On 6/8, an item worth $38.51 was not received.

On 6/6, a transaction worth $303 was unauthorized. Finally, on 6/9, an item worth $47.65 was not received.

View full review
Loss:
$2200
Cons:
  • Do not give your money to the scamming bank

Preferred solution: Full refund

User's recommendation: do not put your money into a moneylions acocounts

1 comment
Guest

Write to your states attorney General and go through the process.They did the same to me however my attorney General forwarded my email to the CIA which forwarded it to the department that handles on line fraud

Roger F Azs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible resolution services

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MoneyLion - Horrible resolution services
MoneyLion - Horrible resolution services - Image 2
MoneyLion - Horrible resolution services - Image 3

Took entire unemployment check of $660 for an Instacash loan I turned off automatic payments for. We have had issues with not receiving our direct deposits, exorbitant fees, and now fraudulent transactions on their behalf.

When we did have a genuine theft of our card information a couple of years ago, it took 3 weeks to get any of our money back.

No pending credits, no refunds, no nothing. After this last incident with the unemployment debacle and losing my new job because I couldn't afford gas, I hope they get another class action that I can join.

View full review
Loss:
$1200
Cons:
  • Exorbitant fees
  • Missing deposits
  • No customer service

Preferred solution: Full refund

Tabreeka H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraud

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Updated by user May 09, 2025

No. The issue was never solved.. I will be taking legal action..

Original review Apr 24, 2025

I closed my loan account and verified the account for depositing my funds, but they deposited into an account I haven't used in this app since 2022, and it's closed. They told me there's nothing they can do, even though I have the transcripts of my conversation with the representative confirming the correct account. Don't trust this company at all; it's fraudulent.

View full review
Loss:
$386
Pros:
  • Credit builder
Cons:
  • False advertising
  • Not helpful with disputes
  • Customer service is a joke

Preferred solution: Full refund

User's recommendation: Dont trust this company, there not helpful at all

Rageana S Lqp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They lead you on lead on do you loans build up your credit? We’re not we not but when it comes down to, I’m actually providing what they say if they do not fulfill on their rent.

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MoneyLion - They lead you on lead on do you loans build up your credit? We’re not we not...
MoneyLion - They lead you on lead on do you loans build up your credit? We’re... - Image 2
MoneyLion - They lead you on lead on do you loans build up your credit? We’re... - Image 3
MoneyLion - They lead you on lead on do you loans build up your credit? We’re... - Image 4
MoneyLion - They lead you on lead on do you loans build up your credit? We’re... - Image 5

I signed up for MoneyLion, thinking I could use all their outlets such as their, credit for Loan I invest in money on their site and plenty of things to where I should be approved for the credit builder loan. ive been on that site since I say about five months maybe even a year almost my account.

They kicked me off for some reason to go to sign back on. Wasnt able to take me over two weeks to get back on when I finally did after being able to use everything and was ready to sign up for the credit loan, I was denied because they couldnt prove who I was. You have no problem, taking my money and asking for my money but when I need their help as I say, they could help its not available because they cant prove my identity.Yet they have my ssn personal bank information.let me have an advance in a different way and let me put my money into their site.

Dont fall for it. They are scams and all they do is set you up and make you believe youre actually gonna get a better credit score and all this from them which youre not theyre just gonna take from you.with all the personal information they have on me theres no reason they cant prove my identity.

View full review
Cons:
  • Everything on that site

Preferred solution: Like for them to stick to their word about I’m eligible for credit builder loan once my advance was paid

User's recommendation: I do not recommend the site. I promise you loans that you will not get.

Therese Ttj
map-marker Claymont, Delaware

Scripted customer agents

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No resolution for problems at all. STILL NO RESPOND BACK. Ive been trying to get someone to help me for WEEKS

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Wk G Krg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Crediting issues

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Original review updated Feb 03, 2025

We are now at January 30, and I submitted the first of numerous tickets back on the 12th, and I'm still waiting for anything. An update would be nice but a resolution would be better.

So the short version is: I was earning through one of their games, got credited all the way through till the last three milestones. At this point, I still have 50 days left to complete all the milestones, but I still can't get them to credit my account.

I've sent in numerous screenshots of screen time, as well as pictures of my current game level, etc. It's only about $6 and I don't know how I could fake or cheat but nonetheless here I am, almost 2 weeks in and still waiting.

Update:

We are now February 3rd, and "they are still working hard".

So maybe in a couple of months a resolution will be reached.

View full review
Loss:
$6

Preferred solution: I want the credits I have earned.

User's recommendation: Do not continue playing if you are not seeing the credits.until you

Clarrisa Pua
map-marker Indianapolis, Indiana

Can’t get into my account

No one answered the phone when I called. It rang a few times and it went to this screen. Im not sure what else you need me to write.

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Kathi F Ogf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tacoma, Washington

Money lion did a reset on me

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Well I've been with money line for almost a year and they've been great. I haven't had any issues no problems.

I've been able to get the money I needed every time until a week ago. I paid every time they've been paid back every time. They've been very good until a week ago. I always get $100 and this time they only offered me 15.

That's like an insult $15. I don't even know how to respond to that after 8 months.

Like what it's like they reset me Like I'm a brand new customer and I haven't got my issue resolved yet. Nobody has contacted me or emailed me

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Carisha G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refused to help me with my account

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It's been nearly two months since my phone was stolen. I informed MoneyLion about my situation.

They asked for verification, which I provided, and I explained to them that I could access my account.

I also let them know that I have a new phone, new phone number, and new email account. They were supposed to update my information, but they refused.

View full review
Loss:
$2

Preferred solution: Full refund

Anonymous
map-marker Waianae, Hawaii

Refused to complete my account

Told me I was ineligible after I already spent hours doing their tasks to gain rewards to invest

Customer service will not escalate or fix your issue

View full review

User's recommendation: Don’t waste your time

Anonymous
map-marker Atlanta, Georgia

A loan you can't pay off

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I've tried numerous times to pay off in full a loan, a loan I never received mind you, so I can close the account. They refuse to let me do it. This company is literal ***

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User's recommendation: Stay far away from this company

Kyley G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Can’t get in my account sent my identity many times

I can't access my account for several months. I've sent my documents multiple times yet I still can't get into it.

It's frustrating when I've sent my identity documents many times, and I continue to receive emails from Money Lion and still can't access my account. I would simply like to access my account so that I don't have to keep calling.

View full review

User's recommendation: 2

Ashley H Fdy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Improper credit reporting

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MoneyLion - Improper credit reporting
Contains 1 confidential file for company representatives

I am filing a dispute with all three credit bureaus and the Better Business Bureau. I have contacted MoneyLion multiple times regarding their failure to report timely to my FICO and Vantage credit.

They have not reported since April for all three. I paid off this loan and they have not reported this.

It was last reported late in April. They have failed to do their part.

View full review

Preferred solution: Updated credit reporting reflecting on time payments and pay off.

Peter Fio
map-marker Norfolk, Virginia

No title

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customer service could not help me what i had issues with my transactions very poor service could not get the help i needed to fix the problem i had

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Anonymous
map-marker Bowling Green, Ohio

Having problems adding debit card it let me add one card but wont allow me to add debit

I still cant add my debit card it keep saying security issue and thats the only debit card I have with my direct deposit

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About

Related Companies

LionPay, LionLoans

Summary

MoneyLion, Inc. is a finance company which owns and operates consumer lending platform. It was founded by Chee Mun Foong, Adam Green, and Diwakar Choubey in 2013. The headquarters is based in Sandy, Utah, United States. There are also offices in San Francisco, New York, Salt Lake City, and Kuala Lumpur, Malaysia. MoneyLion platform helps customers to control personal finances through free spending, saving and credit tracking tools, and smarter credit products. The company offers loans from $1,000 to $35,000 for a term up to 36 months. There is a free MoneyLion: Give Your Wallet a Boost application for mobile devices with Android and Apple operating systems.

MoneyLion reviews and complaints

MoneyLion is ranked 503 out of 5227 in Financial Services category

Area Served

USA

Payment Methods

VISAMasterCard

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