Tansy Txz
map-marker Compton, California

I close my account

I closed my account and it is still taking my net from me. Please quit taking money from my account I do not want your services I was told that my account was still open I want it close right now I thought it was closed but you are still taking money from my bank account

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Ashley H Fdy

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Improper credit reporting

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MoneyLion - Improper credit reporting
MoneyLion - Improper credit reporting - Image 2

I am filing a dispute with all three credit bureaus and the Better Business Bureau. I have contacted MoneyLion multiple times regarding their failure to report timely to my FICO and Vantage credit.

They have not reported since April for all three. I paid off this loan and they have not reported this.

It was last reported late in April. They have failed to do their part.

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Preferred solution: Updated credit reporting reflecting on time payments and pay off.

Gwynneth Ppt

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| map-marker Lufkin, Texas

Can’t talk to a person

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MoneyLion - Can’t talk to a person
MoneyLion - Can’t talk to a person - Image 2
MoneyLion - Can’t talk to a person - Image 3
MoneyLion - Can’t talk to a person - Image 4

Ive been locked out of my account for weeks due to me making a fraudulent report on my identity only thing Im dis satisfying is I still cant access it and cant speak directly to a person

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User's recommendation: Don’t apply for on line loans

Resolved
Buypassed L

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Resolved: Locked out of account and refuse to unlock

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Locked out of account although I haven't done anything wrong. Even after providing all required documentation 3 times, they are refusing to unlock the account.

It coincidentally locked 6 hours before my first direct deposit hit the account. Due to this I now have no access to own money. They've provided no explanation besides "fraudulent activity" yet can't disclose what activity was fraudulent.

They made 0 effort to resolve the issues and instead continously repeated themselves about why they can't do anything to help. Stay far far away from this company!!

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Loss:
$1400

Preferred solution: Access to my account

User's recommendation: Do not deposit funds here!!

Marie J Pfo

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Fraudulent transaction

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Don't trust this company with your money. If you are a victim of fraudulent charges, you won't get a refund or a percentage of your money back. You won't receive the protection and help you need.

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Loss:
$615
Pros:
  • Cash advanced
Cons:
  • No protection from frauds

Preferred solution: Full refund

Jean S Mut

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Horrible company

First, they have zero customer service. I called several of their numbers, and each one was an automated line.

I sent them an email, and it took them four days for them to respond with some generic line of bs, which did not help solve my problems.

Their system refuses to accept my residential address.

I have used a P.O. Box as my legal mailing address for 25 years, and they refuse to accept it as a legal address, that I pay a lot of money for. They also refuse to accept my residential address, even though it is the address on file with my bank. I tried entering a former residential address, and their system will not take that, neither.

Note that I do not have this problem with anyone else or anything else - they are the only ones!

They have my banking information.

What else do they need?

I have had nothing but adverse issues and adverse experiences with this company. Not someone I would recommend anyone do business with.

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Pros:
  • Discrimination against homeless
Cons:
  • Discr
  • Takes too long to respond to emails
  • Poor customer service

Preferred solution: I would like them to get their heads out of their ***

User's recommendation: Do not do business with this company

10 comments
Guest

If you are homeless and already have a bank, why do you need a financial technology company? They are very strict with their requirements.

Guest
reply icon Replying to comment of Guest-2515782

I fail to see what one has to do with the other. Again, this company has no live agents, very poor customer service, discriminates against homeless people.

That was supposed to be listed as a con not a pro. There are no pros.

To reiterate: I do not have these issues with anyone else or anything else. Just them.

Guest
reply icon Replying to comment of Guest-2515782

How do you know what their criteria is. And why do you care. As far as homelessness is concerned, discriminating against someone due to homelessness goes against federal human rights statutes, and can get you sued, with the plaintiff easily winning.

Guest
reply icon Replying to comment of Guest-2515792

Starting 2024 to crack down on fraud and money laundering, the IRS implemented new rules for all the cash apps that receive and pay out money. For this tax year, if you receive money above a certain dollar threshold or above a minimum number of deposits the app(Money Lion) must issue you a 1099 tax form at end of year to be treated as income. To comply, the app requires very detailed info on each subscriber to verify identity and location since they MAY be mailing a tax form.

Guest
reply icon Replying to comment of Guest-2515845

The issues I am having occurred in 2023. Again, I do not have these problems with any other merchant.

Only you. In order to open a bank account, you need a verifiable SSN, a verifiable address, and a verifiable government photo ID. I have had an account with Chase for over 20 years. All correspondence from Chase is sent to my PO Box, and they have never contested or questioned such.

Nobody is committing fraud and nobody is laundering money. And if they are, it certainly is not through Money Lion. As far as tax forms are concerned, the people who use Money Lion do not borrow large enough sums of money to warrant tax forms to be sent to them, or for taxes to be paid on the amounts. I pay a lot of money for my post office box, which has been my legal mailing address for 25 years.

I have the right to choose not to receive mail at my place of residence, and I have the right to direct where I want my mail sent. Nobody is screwing your company over, and nobody is refusing to pay back money borrowed.

Guest
reply icon Replying to comment of Guest-2515845

And all of my IRS correspondence has always gone to my PO Box as well. Again, they have never contested or questioned such. You are the only business entity I have this problem with.

Guest
reply icon Replying to comment of Guest-2515782

You claim the company is very strict with their requirements, but yet they have a subpar rating, and a significant number of unhappy clients.

Daquane Abr
reply icon Replying to comment of Guest-2515782

Being homeless has NOTHING to do with them not being able to help

Guest
reply icon Replying to comment of Daquane Abr

Your parents need a refund on their school taxes. Clearly you are lacking in reading comprehension.

Guest

No One Cares....

View more comments (9)
Katrina F Zmh

This is not a legitimate bank. I don’t know how they get away with everything that they get away with!

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OK, so I am a disabled veteran. Before I had gotten my pension, I had struggled to make ends meet sometimes.

That being said, I had gotten a hold of MoneyLion and a couple of businesses that were similar, and I just ended up, keeping them even once I got financially stable because occasionally I will still need to borrow a few dollars. That being said, Ive been using MoneyLion for at least five years now. They only seem to have gotten worse. I cant tell you how many times Ive been hung up on laughed at put on hold or mute while the customer service member has another conversation.

They treat you like youre complete idiot. Anyways, I finally decided to switch my Social Security benefits over to MoneyLion as they kept on sending me promotional emails and notifications for about six months offering to up my Insta cash and I would immediately get an extra hundred dollars for signing up for direct deposit While waiting for my direct deposit to hit the MoneyLion bank. Well, its now about four months later, and after numerous calls there, theyve been disputing everything. I still received notifications and emails just until a couple of days ago when I got note that the promotion had ended lol But they would find every single excuse to tell me that didnt qualify for the money!

Now, this month is the first time Ive ever been late on a bill and Ill be honest they usually allow me at least $700 plus in Insta cash also, isnt it funny how when you are borrowing money, you get charged the turbo fees plus they try to get you to give them a tip three different times? Theyre completely ripping everyone off! Anyways, this last time that I called, they said that I didnt qualify simply because I hadnt paid my bill yet lol I told them to look back four or five years and Ive never been late. I told them specifically that I hadnt paid it because They hadnt paid me.

You cant advertise a certain price for a car in the dealership window and then when the customer comes in, charge them a completely different price! False advertisement 100% and if they record the telephone calls, then they surely have absolutely well every conversation! Theyve asked me for screenshots which I sent numerous times Ive sent them everything that they wanted, and they would always try to find a reason to not give me anything they didnt own up to anything that they promised! In fact, I get my Social Security check now three days later than I did with my last bank!

Yes, three days later! This is absolutely ridiculous. All that they do is rob people blind. And then they try to make you feel absolutely stupid.

And I dont care Ill be honest, the only time that I ever seem to actually get legitimate help was when the customer service agent was American. And normally, I would be hesitant about making a comment like that, but Ive had so many bad experiences with this place, and with the foreign employees that Im speaking freely and openly! Because its true! When I mention that I am a disabled combat veteran, and they literally laugh at me?

Yeah.

Definitely not a bank. I want to deal with.

View full review
Pros:
  • Let you borrow a decent amount of money if you bring in a decent amount of money
Cons:
  • There are too many to count

Preferred solution: The money that they had offered FOR MONTHS through their promotions- that I was DENIED even after I signed up for DIRECT DEPOSIT, I just want what was advertised

User's recommendation: HIT ESCAPE RETURN ALT DELETE!!! I am not a liar, ladies and gentlemen, and I will tell you, they are all smoke and mirrors

Resolved
Angela B Skm

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Verified Reviewer

Resolved: Withholding access to my money

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MoneyLion - Withholding access to my money
Updated by user Dec 06, 2023

Company fixed the issue and I have been provided with apology.

Original review Nov 29, 2023
I took out a credit builder loan for $1000. $225 was immediately available to me and the remaining $775 was held in a credit reserve account until the loan was paid off, upon which would be immediately transferred to an account that I could withdraw the money from.

I paid the loan off November 23 however the money was not immediately transferred to my account and still has not been transferred as of today, November 29. . I have been in contact with MoneyLion reps every day.

I was first told it would take 1 business day, then 2 business days, and now they are telling me it will be another 3 to 5 business days. They have received their money from me but are refusing to give me the remaining $775 that I am entitled to.
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Loss:
$775
Cons:
  • Horrible customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Stay away!!

Resolved
Jatinder S Sus

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Verified Reviewer

Resolved: Suspended account

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My account suspended for over a week and i needed my funds in their i gave all information to reopen account and i still cant anyone on phone to open accoung

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Loss:
$4000

Preferred solution: Full refund

User's recommendation: Dont trust the customer service

Nicole J Mrp

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Verified Reviewer

Because they put my stock on hold because of a payment

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I missed a $9.99 credit builder and I didnt know that I was supposed to continue to pay 9.99 each month. I thought I was supposed to pay the $98 is part of one payment per month that I had got from credit builder through MoneyLion so they put my stock on liquidation so now I will have to wait until next month for my stock can be ready another $98 for my investment and I shouldnt have to wait that long for anything I wanted to buy stock but I cant do it now.

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Pros:
  • Help you rebuild your credit
Cons:
  • Send me notifications for everything else

Preferred solution: Price reduction

User's recommendation: No I don’t

Jen B Dqp

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Verified Reviewer
| map-marker Southport, North Carolina

Customer of 8 years account closed

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MoneyLion - Customer of 8 years account closed

Closed becausey phone was stolen and apparently hacked into. Someone kept using an account with no funds to pay off the loan and take a new one out

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SCOTT W Gcv

Verify idenity

It says I exceeded the number of attempts to enter my SSN. No one answers at customer service as usual, 3 numbers, 2 are disconnected.

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Loss:
$300
Pros:
  • Easy to get approved
Cons:
  • Double charge

Preferred solution: Full refund

User's recommendation: Use another app

Charles M Tbg

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Verified Reviewer

No contact

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Have not received any notification concerning the $1000 that someone attempted to transfer from my checking account to a Moneylion card.

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Loss:
$1000

Preferred solution: Full refund

User's recommendation: No recommendation.

Daniel S Qdr

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Verified Reviewer
| map-marker Oklahoma City, Oklahoma

Problems with updating my address

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Can I talked to somebody a person so I can get the resolved I can't update my address through the app

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Ligia M Ahj

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Verified Reviewer

Reactivate My Account

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Original review Feb 11, 2024

Dear MoneyLion Customer Support,

I am writing to request the reopening of my MoneyLion account, which was previously closed. My account details are as follows:

Full Name: Ligia Martinez

Email Address associated with the account

Phone Number associated with the account:

Any other relevant account information

I understand that there may have been reasons for the closure of my account, and I apologize for any inconvenience caused.

I assure you that I am committed to complying with MoneyLion's terms and conditions moving forward.

I value the services provided by MoneyLion and would greatly appreciate the opportunity to resume using your platform for my financial needs.

Please let me know if there are any steps or documentation required from my end to facilitate the reopening process.

Thank you for your attention to this matter. I look forward to your prompt response and the possibility of continuing my relationship with MoneyLion

View full review
Loss:
$1000
Pros:
  • Ive loved there instacash but they closed my whole account

Preferred solution: i want my account reopen

User's recommendation: They Close My Account No Reason

Tonya S Ows

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Verified Reviewer

I need to add my address keeps saying error

I've called every number the websites offer and not once have I got a human being..I emailed and they tell me due to security reasons it has to be done through a phone call..the chat bot is stupid and when you do get a human after chat bot they don't have that kind of access...wtf??? ITS A JOKE! N

View full review

Preferred solution: My address added to my account..a human being when all else fails..

User's recommendation: If you have an apt number In your address you'll NEVER get this place to take it on personal info or linking accounts

1 comment
Sherry P Tfv

I am having major problems with Money Lion. Here is the number.

Good luck, I hope you get better results than I do. 516 916 ****

About

Related Companies

LionPay, LionLoans

Summary

MoneyLion, Inc. is a finance company which owns and operates consumer lending platform. It was founded by Chee Mun Foong, Adam Green, and Diwakar Choubey in 2013. The headquarters is based in Sandy, Utah, United States. There are also offices in San Francisco, New York, Salt Lake City, and Kuala Lumpur, Malaysia. MoneyLion platform helps customers to control personal finances through free spending, saving and credit tracking tools, and smarter credit products. The company offers loans from $1,000 to $35,000 for a term up to 36 months. There is a free MoneyLion: Give Your Wallet a Boost application for mobile devices with Android and Apple operating systems.

MoneyLion reviews and complaints

MoneyLion is ranked 431 out of 4862 in Financial Services category

Area Served

USA

Payment Methods

VISAMasterCard

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