MoneyLion Phone Numbers and Emails

Toll-Free Number:

  • (888) 659-8244
Send Message

Customer Service:

  • (212) 905-4948
  • (801) 252-4427

MoneyLion Emails:

Complaints/ Feedback
Debt Consolidation
Claim Your Business

Contact Information

MoneyLion Website:

MoneyLion Help Center:

Corporate Office Address:

MoneyLion, Inc.
30 West 21st Street, 9th Floor
New York, New York 10010-6905
United States

Other Info (opening hours):

Phone Hours


8 am to 7 pm ET on Monday - Friday

10 am to 5 pm ET on Saturdays

Lending and Investment

9 am to 7 pm ET from Monday - Friday

Online Support Hours

All Products

8 am to 8 pm ET on Monday - Friday

10 am to 5 pm ET on Saturdays and Sundays

MoneyLion Customer Service Reviews

1.5 / 5
Morris Y Hkr

I opened a bank account with these guys. I sent them the necessary documents Everything was working fine and great and dandy until. one day I logged in my...

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Christine T Yhn
My account is frozen

My overall experience with money lion bank has not been very well at all would not recommend this to anybody not even my dog if he had money. Froze my account...

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How Good is MoneyLion's Customer Service?

Callie G Chz
Callie G Chz
Feels Disappointed | May 19, 2023

There’s no one in customer service to speak with, it isn’t any prompt when you call to connect to a live rep, the Chat environment doesn’t understand what the problem is, so I don’t know why it’s there, this just really sucks

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Charnelle Ybr
Charnelle Ybr
Feels Disappointed | Feb 13, 2023

My account was closed due to unsuspicious activity I called to let them know that it was my father that sent money to me they close both of our accounts and told us we could not get our money back what was left in the account they are just scamming people for their money

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Summary of MoneyLion Customer Service Calls

04:33 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call MoneyLion?

Account Question:

  • “Logins”
  • “Problem with account”
  • “Can't login into my account”

Product/ Service Question:

  • “Loan”
  • “Investment withdraw”
  • “Trying to get a loan for days now and every time I get an "Oops, something went wrong. Try again”

Payments and Charges Question:

  • “Deposit”
  • “Change payment date”
  • “DEbit card”

Request for Information Question:

  • “Trying to find out when and who used my Social Security number”
  • “I need to know how to load money onto my money lien card please.”
  • “Find out out about refund on”

Activation/ Cancellation Question:

  • “Need to cancel account”
  • “Cancel membership”
  • “To cancel my request”

Cards Question:

  • “Having trouble with my card”
  • “Is my card on the way”
  • “Card not working”

Shipping and Delivery Question:

  • “To let them know I have not received the funds that I requested on yesterday morning in my account”
  • “Didn't receive my deposit”
  • “Did not receive my insta cas deposit in bank account”

Employment Question:

  • “Payoff”
  • “To pay off a debt”
  • “Unemployment benefits”

Website/ Application Question:

  • “App not working”
  • “App issues”
  • “Mistake was made on application”

Refund Question:

  • “My refund”
  • “Refund on chargeback”
  • “Need refund”

Return/ Replace Question:

  • “Name change and incorrect link to fix this problem.”
  • “Change address”
  • “I have a return that is pending on an old debit card that I had to cancel I want to get either a check issued or I want to get the return put onto my new debit card”

Staff Question:

  • Stupid customer service rep
  • “To speak with the customer service”
  • “Tried to apply for your services online i was told my ssn was being used. No one is answering im on hold for 30 min no response”

Other Question:

  • “Help with instacash”
  • “I want my *** money”
  • “I would like to apply instacash”


Related Companies

LionPay, LionLoans


MoneyLion, Inc. is a finance company which owns and operates consumer lending platform. It was founded by Chee Mun Foong, Adam Green, and Diwakar Choubey in 2013. The headquarters is based in Sandy, Utah, United States. There are also offices in San Francisco, New York, Salt Lake City, and Kuala Lumpur, Malaysia. MoneyLion platform helps customers to control personal finances through free spending, saving and credit tracking tools, and smarter credit products. The company offers loans from $1,000 to $35,000 for a term up to 36 months. There is a free MoneyLion: Give Your Wallet a Boost application for mobile devices with Android and Apple operating systems.

MoneyLion reviews and complaints

MoneyLion is ranked 321 out of 2988 in Financial Services category

Area Served


Payment Methods


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