MoneyLion Phone Numbers and Emails

Toll-Free Number:

  • (888) 659-8244
Send Message

Customer Service:

  • (212) 905-4948
  • (801) 252-4427

MoneyLion Emails:

Complaints/ Feedback
Debt Consolidation
Legal
Is this your business?

MoneyLion Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • MoneyLion Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    98% phone 2% email
  • The best phone number to call MoneyLion is 8886598244. 91% of consumers used this number to address their issues and concerns.

  • The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as MoneyLion may ask you for the following information to identify you as a customer: first and last name, social security number or phone number.

View full overview ›

How to Contact MoneyLion?

Most Popular Number:

(888) 659-8244
Total calls: 11 181 Issues resolved: 345 Last call: Jul 20, 2024

MoneyLion offers multiple MoneyLion phone numbers to cater to various customer needs. Primarily, you can contact MoneyLion customer service at 1-888-659-8244, which is their toll-free phone number. Alternatively, if the toll-free number is not reachable, MoneyLion customer support can also be contacted using 1-212-905-4948 or 1-801-252-4427. The MoneyLion customer care team will be available 24 hours a day and seven days a week at 1-844-224-0087. Customers who prefer written communication over phone calls can text MoneyLion support at 1-516-916-5466. Whether you require assistance with account-related issues, financial guidance, technical services, or reporting fraud, contact MoneyLion for any problems and questions. You can expect to receive assistance instantly.

To contact MoneyLion via live chat, visit their official website and navigate to the "Contact Us" section at the bottom of the homepage. There, you'll find an option to "Chat with us." Click on it, and you'll be directed to a new webpage. To initiate the MoneyLion chat support, you'll need to log in using your MoneyLion account credentials. You must sign up to start the instant MoneyLion chat if you're not a member. Alternatively, there's also an option to click on "Email us” to get in touch via the MoneyLion email service. Choosing the MoneyLion email option allows you to fill out a contact form, and the support team will get back to you within a day or two. These MoneyLion contact methods provide convenient ways to reach out to MoneyLion for assistance with your inquiries or concerns.

You do have the option to reach out to MoneyLion customer service through their email address as well. The MoneyLion email address, customercare@moneylion.com, is allocated explicitly to respond to customer service-related issues. Similarly, to send in your feedback and complaints, the MoneyLion customer support team can be reached at complaints@moneylion.com. Additionally, if you have legal problems, send them to bankruptcy@moneylion.com. Other than that, the debt consolidation issues are addressed at MoneyLion email debtconsolidation@moneylion.com. These MoneyLion email addresses serve distinct roles within the organization, ensuring that your inquiries are directed to the proper department for the most professional assistance and prompt responses tailored to your needs. Once you have sent your email, the MoneyLion customer service team will review it and get back to you within a day to two business days with possible solutions to your queries.

MoneyLion customer care assists its customers with an ample amount of time to have their issues resolved. MoneyLion customer support teams are available throughout the week for banking issues. While on weekdays, MoneyLion customer service is available from 8 AM to 7 PM ET, they are not accessible on Sundays, and on Saturdays, they are open between 10 AM and 5 PM ET. Additionally, to contact MoneyLion customer support in issues relating to lending and investment, you can call the MoneyLion team from Monday to Friday between 9 AM and 7 PM ET.

While MoneyLion 24-hour customer service is unavailable, this wide time frame ensures you can contact the MoneyLion teams during the specified hours. Whether you require assistance with account inquiries, financial services, or other banking-related matters, contact MoneyLion during the limited hours and receive assistance perfectly tailored to your needs.

PissedConsumer Club

Contact Information

MoneyLion Website:

MoneyLion Help Center:

Corporate Office Address:

MoneyLion, Inc.
30 West 21st Street, 9th Floor
New York, New York 10010-6905
United States

Other Info (opening hours):

Phone Hours

Banking

8 am to 7 pm ET on Monday - Friday

10 am to 5 pm ET on Saturdays

Lending and Investment

9 am to 7 pm ET from Monday - Friday

Online Support Hours

All Products

8 am to 8 pm ET on Monday - Friday

10 am to 5 pm ET on Saturdays and Sundays

More contact details

MoneyLion Customer Service Reviews

1.5 / 5
Poor
Jean S Mut
Horrible company

First, they have zero customer service. I called several of their numbers, and each one was an automated line.
I sent them an email, and it took them four days for them to respond with some generic line of bs, which did not help solve my problems.
Their system refuses to accept my residential address.

I have used a P.O. Box as my legal mailing address for 25 years, and they refuse to accept it as a legal address, that I pay a lot of money for. They also refuse to accept my residential address, even though it is the address on file with my bank. I tried entering a former residential address, and their system will not take that, neither.
Note that I do not have this problem with anyone else or anything else - they are the only ones!

They have my banking information.

What else do they need?
I have had nothing but adverse issues and adverse experiences with this company. Not someone I would recommend anyone do business with.

Read full review
Ligia M Ahj
Reactivate My Account
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Dear MoneyLion Customer Support,
I am writing to request the reopening of my MoneyLion account, which was previously closed. My account details are as follows:
Full Name: Ligia Martinez
Email Address associated with the account
Phone Number associated with the account:
Any other relevant account information
I understand that there may have been reasons for the closure of my account, and I apologize for any inconvenience caused.

I assure you that I am committed to complying with MoneyLion's terms and conditions moving forward.
I value the services provided by MoneyLion and would greatly appreciate the opportunity to resume using your platform for my financial needs.

Please let me know if there are any steps or documentation required from my end to facilitate the reopening process.
Thank you for your attention to this matter. I look forward to your prompt response and the possibility of continuing my relationship with MoneyLion

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How Good is MoneyLion's Customer Service?

ANAMIKA D Wdv
ANAMIKA D Wdv
Feels Satisfied | Jul 15, 2024

Very good

Read full quote
Patricia N Zny
Patricia N Zny
Feels Disappointed | Feb 01, 2024

It's all been good till now I have been getting my checks there for a few months now I cant get my money out

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Neveah Pmy
Neveah Pmy
Feels Disappointed | Aug 01, 2023

3 calls in 2 days for what should be a simple issue with the Credit Builder Loan and its still not fixed. Doesn't foster confidence.

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Md.whahiduzzman R
Md.whahiduzzman R
Feels Disappointed | Jul 13, 2023

I don't know in bangladesh moneylion have or not but they use name of these brand. I am dout about moneylion in bangladesh. There customer care person are not good he cheat with me.

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Callie G Chz
Callie G Chz
Feels Disappointed | May 19, 2023

There’s no one in customer service to speak with, it isn’t any prompt when you call to connect to a live rep, the Chat environment doesn’t understand what the problem is, so I don’t know why it’s there, this just really sucks

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Charnelle Ybr
Charnelle Ybr
Feels Disappointed | Feb 13, 2023

My account was closed due to unsuspicious activity I called to let them know that it was my father that sent money to me they close both of our accounts and told us we could not get our money back what was left in the account they are just scamming people for their money

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Summary of MoneyLion Customer Service Calls

13.5K TOTAL
CALLS
04:33 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call MoneyLion?

Account Question:

  • “I cannot access my online account”
  • “To close account”
  • “Account”

Product/ Service Question:

  • “I want a loan”
  • “Trying to get a loan”
  • “Personal loan”

Payments and Charges Question:

  • “I am from Bangladeshi,o am deposit money lion 2 lac,but i dont get any money”
  • “Took two payments”
  • “Unauthorized payments”

Request for Information Question:

  • “How much do I have to pay monthly on a $500 loan?”
  • “To check on my loan”
  • “Questions about accounts”

Activation/ Cancellation Question:

  • “I have a new phone a new email and I can't activate it”
  • “Want to cancel membership”
  • “Cancel account”

Cards Question:

  • “Card Balance”
  • “Credit card”
  • “My card won’t work for depositing cash”

Return/ Replace Question:

  • “To change my email.”
  • “Need to change my phone numbe and address”
  • “Change date”

Shipping and Delivery Question:

  • “I never received a loan but it's a loan showing on my credit report”
  • “Didnt receive my 100 dollars in my account”
  • “I didnt get my $80 instacash they said i got”

Employment Question:

  • “Payoff”
  • “To pay off a debt”
  • “Unemployment benefits”

Website/ Application Question:

  • “Website told me to call customer service”
  • “App not working”
  • “App issues”

Refund Question:

  • “To see if a refund has been posted to my account for 35 an some change from temu”
  • “Refund of tips”
  • “My refund”

Staff Question:

  • Stupid customer service rep
  • “To speak with the customer service”
  • “Tried to apply for your services online i was told my ssn was being used. No one is answering im on hold for 30 min no response”

Other Question:

  • “To speak to someone”
  • “Paying later tday”
  • “Transation”

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