Mark F Vfx

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Verified Reviewer

Account closed with no explanation

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I have submitted a complaint to the Consumer Financial Protection Bureau and the FDIC. I will also submit a complaint to the BBB.

I did not do anything with my account and I had no "suspicious activity". It is not legal to lock me out of the different money lion services I have and continue to take money out of my bank account, and charge me a membership fee for an app when you have closed my account and will not let me log in.

Moneylion closed my account for "suspicious activity" and will not explain why or reinstate the account.

I didn't do anything suspicious and I have been a customer for many years and repaid many loans. Moneylion continued to charge me money without letting me log in.

I called customer service and emailed too and they do not fix anything.

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Loss:
$3000
Cons:
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Do not use, they will steal your money

Kelly B Fzn

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Verified Reviewer

Warning to others

Made an account to see what was available. Logged on just the one time and decided not to use them. 3 days later my bank gets drained of 3 debits totaling $460 ,Dollars. I never used their services so obviously my account was compromised. They want pictures of me holding my ID to "help" resolve issue but I told them absolutely not because they weren't very safe with my personal information to start with. Now they have me locked out of account...crooks. Guess my bank will have to try to resolve issue.
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Loss:
$460
Cons:
  • Bank information stolen first time logging on

Preferred solution: Full refund

User's recommendation: Stay far away.

Phillip C Frt

This account isFraudulent

Someone has hacked my bank account and made this account to try to get money out of it please shut it down
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Preferred solution: Full refund

Drue B

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Verified Reviewer
| map-marker New Orleans, Louisiana

Someone else using my ssn

I cant use the site bc someone is using my ssn. The only reas on n I downloaddd MoneyLion was to be able to use the advanced money.
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Callie G Chz

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Verified Buyer
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Verified Reviewer
| map-marker Orlando, Florida

Haven’t received funds into my account that I requested

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MoneyLion - Haven’t received funds into my account that I requested
MoneyLion - Haven’t received funds into my account that I requested - Image 2
I requested for my funds and it hasnt entered into my account yet, and its supposed to be instant, like the first time, also I gave a unsatisfactory review because yall out here receiving interest from what we borrow and want a tip, not a good look for the company, it makes the company appear thirsty for money, but now its says my account will be funded in 4hrs, either its instant or not
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User's recommendation: We have to do our research, because these companies are out to get all of the consumer funds

Donna S Rcg

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Verified Reviewer

I was hacked and they claim that no error was made

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Updated by user May 19, 2023

My story is it under supposedly another investigation. However besides emails I have no other verification of the validity of the so called escalated dispute.

Original review May 19, 2023
I was hacked and within 5 minutes my account had less than 1.00 in it from companies in India. Reliance retail limited and myntra.

I have never even heard of these places.In less than 2 weeks MoneyLion decided no error occurred and chose to side with the criminals. Answer this question why would a disabled woman who receives ssi and is homeless want to use her whole disability check on some businesses in India who she hasn't even heard of and upon research found out that they don't even have a customer service contact number in the US everything is overseas.? Not me I use my money for paying for a motel room.

Now because of MoneyLion and the criminals who fraudulently took money out of my account I have nothing. No money no where to sleep and have more financial problems due to unpaid bills.
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Loss:
$914
Pros:
  • Instacash
Cons:
  • Them taking money from my account without my consent

Preferred solution: Full refund

Arnetta j

Money was taken from me.

I paid off my credit builder plus account.I was supposed to receive $300.It was sent to my roar money account.$82 was deducted then my account was closed.They took my money with No explanation
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Loss:
$300
Pros:
  • Help i when u need it
Cons:
  • Rip off

Preferred solution: Full refund

User's recommendation: Stay away

Brenda R Ewq

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Verified Reviewer

REALLY!?

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In a crunch and MoneyLion teased with a Super low insta-cash offer then denied it to me because guess why..."my bank account shows I am GOING THRU A FREAKIN MONEY CRUNCH!"...#Duh!
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Pros:
  • Easy app to apply
Cons:
  • Low offers

Preferred solution: Apology

User's recommendation: Don't waste your time if you don't have money in your account....then what's the point?

Kenneth M Xtd

Check on loan approval

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No complaiint just trying to get a response on a loan approval or to have someone to call me back when they get a chance please I'm am looking forward to working with you all
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Pros:
  • Product
Cons:
  • Getting a response back

Preferred solution: See if I still qualify for small loan

User's recommendation: Good

Anonymous
map-marker Minneapolis, Minnesota

Don’t trust them they steal

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MoneyLion - Don’t trust them they steal
MoneyLion - Don’t trust them they steal - Image 2
They took my money and wouldnt give it back. Had ppl lying about they identity in the office. Wouldnt let me talk to nobody high up. Left me with no money for 48 hrs for no reason. When I pay everything on Time and get direct deposit.. they had me on the phone for 6 hrs and nobody cared.
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User's recommendation: Is to sue them…

Anonymous
map-marker Miami, Florida

Couldn’t log in after fraudulent activity!

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My MoneyLion account was fraudulent with suspicious transactions actions that I didnt make to fix my problem they closed my account meanwhile I lost out a bunch of money!
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User's recommendation: Be very careful

Anonymous
map-marker Chicago, Illinois

309-428-****

I need to speak to someone !! Where it says amount of insta cash about 40 something there. Down the page further it says MHTEMTDO.com and 49.95 which is the rest of my money!!
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Morris Y Hkr

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Verified Reviewer

MONEYLION CLAIMS BANK CHARGE BACK

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I opened a bank account with these guys. I sent them the necessary documents Everything was working fine and great and dandy until.

one day I logged in my balance is $4.06. So I was getting ready to add money to bring it up. But then I had to go take care of emergency. But the time I got back to go log in, I was restricted from the account.

I couldn't log back in. And then I call customer service and they couldn't explain what was going on The next thing you know, I get a letter, email stating that my accounts been restricted. a week later. then I.

send the necessary documents in again when I. finally got into my account to go add money to the $4.06. I was over$313 in some odd sense. So I call customer service and I don't know what's going on here.

They said there was a charge back to my banks that I used to add money to the account. I. said impossible for a charge back to start. I would have to start the procedures which I never did.

They still stood by their work. And now I am. zeroed out my count zeroed out 100. and something dollars is written off.

They took my dispute money. $213.35 to cover that. they won't let me add money to my account. They're saying that I can't do anything with my account until I clear the negative balance when I shouldn't have a negative balance.

I should have $213.35 plus $4.06. Homicide In my account, but the money line keeps insisting keep insisting that it was a chargeback when one of their staff even admitted that. their system had a glitch I'm not the only one who did this too, and then my banks even told them on a three-way call saying that it's impossible to get a chargeback because our client didn't start the procedures.

with other banks telling them this they still want to stick to their word chargeback when their system has a glitch. If anybody is using this bank, I recommend taking your money up because I'm going to sue them for 200 and$13 million for the aggravations that they gave me.

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Loss:
$21441
Cons:
  • Poor customer service
  • Poor investigation
  • Have a system glitch

Preferred solution: Money was returned to my account and the account remains open because these people will retaliate against you and close my account

User's recommendation: My money back and my account to remain open.

Michelle K Bod

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Verified Buyer
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Verified Reviewer

. They closed my account and wont give me my money

MoneyLion - . They closed my account and wont give me my money
MoneyLion - . They closed my account and wont give me my money - Image 2
MoneyLion - . They closed my account and wont give me my money - Image 3
Someone got ahold of my card info, and sent themselves monrey using my info. there were numerous transactions totaling roughly 1570.00 dollars. I reported it as soon as i became aware of the charges.soon as I became aware of the charged. Im granted the provisional credit they closed my my account and haven't send me my money this was ast year no expl
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Loss:
$1598
Pros:
  • Investing
  • Instacash
Cons:
  • No explanation there crooks

Preferred solution: Full refund

User's recommendation: moneylion avoid at all cost

Mary T Ysv

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Verified Reviewer

Owed money

I paid off a credit builder loan with moneylion over a month ago. I still cannot get them to release the $400 credit reserve. They did give me $2.04. They have lied repeatedly about when to expect the funds. The supervisor told me they are trained to do so. All they tell me now is that their "dedicated team" is doing their best to fix it. My case got escalated two weeks ago, and still nothing.
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Loss:
$400
Cons:
  • Horrible customer service

Preferred solution: Full refund

User's recommendation: Do not bank with moneylion