Johannes M Sfp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ain't no make no sense how you can use the nothing like get extra money a regular income proven direct deposits

Updated by user Jul 28, 2022

It do nothing bad service then resolve nothing I show him verify me my ID verify me showing my approval income my direct deposit everything I can even get along Instagram for extra cash bad service I'm going to move my money somewhere else

Original review Jul 28, 2022
Since I've been 6 months with money lying not money lion I approve that's my income the ready pass it with SSI social security login with ID me and everything and they're still not put me for into Cash and I've been 6 months I'm telling dealing with you I don't do me no good I'm pulling my income to you I having problems it's a bad service I can't even get iinter Cash or nothing get loan trying to bring my credit with you and you're not helping me and nothing yeah the bad customer service are you going to move my money somewhere else we got to feel real disappointment this bank...
View full review
Pros:
  • Loan apr
  • Credit builder
  • Instances mkney if you need it
Cons:
  • Customer service
  • Moneylion app issues
  • Cant update info without trying to contact them

Preferred solution: Let the company propose a solution

User's recommendation: Bad

Lee M Rgb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Miami, Florida

Locked out of account

MoneyLion - Locked out of account
Card not enable order Fix card physical. Difficulty with merchant we value your business Team at seven eleven submitted request for cash to Leon S ' an Axos ATM USA investigation lead. Information today warranted Ref XVRT6
View full review
Loss:
$13

Preferred solution: Full refund

User's recommendation: Cash back

Jennifer D Auf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denver, Colorado

Someone changed my password on my email an the phone number on my account I lost my phone around 2 weeks ago

MoneyLion - Someone changed my password on my email an the phone number on my account I lost my...
I can't access my account someone stole my phone an change my email password an my phone number on account I need help me my Name is Jennifer Dingman email associated with account is jenniferdingman12@***.com
View full review

Preferred solution: Get back into my account

Matthew S Lbt

Problem with account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I tried to get help with deleting an old account so I can utilize my new one. I'm not able to use my new one because it says my SSN is already in use because of my old account.
View full review

Preferred solution: Let the company propose a solution

User's recommendation: Don't create a new account if you have an old one

Stephanie G Onk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North Scituate, Rhode Island

Payments

Once again made a payment on my account this time for insta cash and they took the money but still says i didnt pay
View full review
Loss:
$200

Preferred solution: Full refund

LaKetria B

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Schemes

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
MoneyLion - Schemes
MoneyLion - Schemes - Image 2
MoneyLion - Schemes - Image 3
MoneyLion - Schemes - Image 4
MoneyLion - Schemes - Image 5
I paid my CBP loan off early on a Friday with a debit card. Using my check listening and reading the lies on their website. It's been 2 weeks and I haven't received my funds. 1st they say I was behind. Then they say it was rejected. Then they say I still owe leftover interest. Now they say it's an engineering problem. But no supervisor or anyone higher up reaching out or at least trying to help. I told my friends and family to stay away. I have warned others don't use any money they need trying to pay them off because they won't give you your money back.
View full review
Pros:
  • Instant money if you can gst it
Cons:
  • Poor customer service
  • Schemes

Preferred solution: I want my loan shown paid which it is. Also all my accounts closed.

User's recommendation: Run away from these people

Anonymous
map-marker Acapulco De Juarez, Guerrero

Nobody will answer the phone

I tried calling customer service because I received email saying someone ordered a new debit card received such and activated it and also obtain a virtual card yet nobody would answer the phone when I called.
View full review

User's recommendation: Don't rely on customer service for answers

Greg T Iuu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Disputing a transaction

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
This company is horrible I have a dispute of 1,150. They have kept my money hostage and will not refund me my money. If you ever follow dispute and fraud was occurred on your account. The security is terrible and they allowed the transaction to go through twice just with different amounts and that is after I reported the first transaction dispute. I will be reported into the better Business bureau and I will contact legal action to get this fixed
View full review
Loss:
$1150
Cons:
  • Customer service horrible
  • Bad service
  • Poo support staff

Preferred solution: Full refund

Anonymous
map-marker Hiawassee, Georgia

Stupid customer service rep

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I guess you would say that this was my second time having to call, my husband an I. I asked to speak to supervisor both times and was told each time one was not available.

Then I ask for a corporate phone number and was told that MoneyLion does not have a corporate phone number??? What??? Also this part may not be directed to the representative, maybe, my husband and I have a joint checking account, same address, income can be verified if checked because it shows up in our checking account as two separate transactions of deposit. We both have individual MoneyLion accounts because there is no way to put two people on one account with you.

The clencher is now we are being told that we can not have the same phone number on our accounts, which we do have the same phone number which is the same phone number that is on bank checking account. So now we are being told by your representative that MoneyLion does not allow the same phone number on two individual accounts?!?!?! Can you honestly say out of all your MoneyLion customers that we are the only married couple with a joint checking account with the same address, and the same phone number but has individual separate income being deposited into the joint checking account which the income matches every month and has been shown over the last several years???

Come on??? Something has got to give!!!

View full review

User's recommendation: Fix accounts so that different individual accounts can be verified with the same phone number and address.

Anonymous
map-marker Tampa, Florida

Fraud investigation

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
On feb 4 2022 i reported a fraud to your customer service. No one has contacted me yet. My original email was jrayner2013@***.com
View full review
Jacob G Duj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Klamath Falls, Oregon

Customer support is terrible

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I cant log in to my account. And the lady I am talking to doesemt know what she is doing and she is so rude like I dont have a problem!!!!
View full review
Loss:
$145
Pros:
  • At 1st looks like a great deal but then
Cons:
  • Everythin

Preferred solution: The disputes that I asked for for the funds I didn’t approve and this *** fired

User's recommendation: Don’t

Andrew C Zpj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Moneylion refuses to listen, and fix a situation that has cost me 300 dollars.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Moneylion refuses to listen, and fix a situation that has cost me 300 dollars.

If I could give negative stars I would. Nov.

9th 2021 a charge was made on my account fraudulently plus they got a 55 dollar instacash with the 190.84 that they took. Now, it's been 3 months still not one thing resolved. In fact the person I talked to today outta the 6 I've talked too wouldn't listen and obviously wouldn't listen to what he was saying. Feb.

1st 202* ***.84 was posted to my account, however it was never added to my account so therefore I nvr received a penny. After looking at all transactions I was still 190.84 short. The guy I talked to today said that I was negative 190.84. Are you stupid?

Because moneylion doesn't let u go negative. Then like last night after talking to someone they took the rest of the instacash off my account which was 25 dollars. I had 69 cents in my account before talking to someone tonight afterwards I looked and it was zeroed out. Are you serious.

I have scrernshots. You guys are worse than the people who hacked me.

View full review
Loss:
$325
Pros:
  • First it looks very promissing
Cons:
  • Money being taking from instacash just for asking questions
  • Customer service laughing at ur problem
  • Cant talk to any one in charge

Preferred solution: Full refund

User's recommendation: Run! Stay away from this company they will steal from you right before ur eyes.

Danielle A Gjw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No help

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I've contacted them I believe back in February about my account been compromised since May of 2021 I was hospitalized in the hospital for covid I was released in December and I had no access to my account they locked me out whoever got a hold of it and I was never able to look at the transactions I've called them several times I've emailed them several times asking them for copies of the transaction so that I can dispute whatever was taken from my account and I've been ignored I was told yesterday when I called again that it was in a higher escalation but nothing's being done to help me I'm tired of being ignored by money lion I'm tired of them not doing what they promised to do and I'm tired of not being helped

View full review
Loss:
$5000
Cons:
  • Useless customer service
  • Taking my dam money

Preferred solution: Full refund

Adrian P Bzv
map-marker Sandy, Utah

Poor customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Someone had access to my account and was moving my money. I complained about it and the investigation cleared the issue. Upon the resolution my account was closed without anyone telling me
View full review
Loss:
$300

Preferred solution: Let the company propose a solution

Varenia B
map-marker Santa Clara, California

Instacash

I am waiting for the live human to talk to about the situation of paying the instacash with a different card and then I want to make sure that my chase bank account is re linked
View full review

Preferred solution: A HUMAN TO TALK TO